A couple of very worthwhile pieces by Rao, whose bio states:
“Researcher, Xerox Innovation Group, since August 2006, primarily focused on next-generation document and workflow technologies. Postdoc, Cornell University (January 2004 to June 2006), working on mixed-initiative command and control systems. One year at Sulekha.com where I was involved with the first generation of social media technologies.
Venkatesh Rao’s Specialties:
Broadly, interdisciplinary decision science. Includes modeling and simulation, systems and control, a large dose of operations research, a nice little garnish of AI. Currently, my biggest interest is complex human+machine decision processes in real-world domains.”